Refund policy

We have a 30-day return policy, which means you have 30 days from receiving the item to request a return.

To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at zenerasol@gmail.com. Please note that you should contact customer service for the return address before returning the item.

If we accept your return, we will send you a return shipping label, as well as instructions on how and where to send the package. Items returned without prior return authorization will not be accepted.

If you have any return questions, you can contact us at any time at zenerasol@gmail.com.

Damages and Issues

Please inspect your order upon receiving it, if the item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can assess the issue and correct it.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, fresh flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

We are sorry, we do not accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you need is to return the item you have, once the return is accepted, please purchase the new item separately.

EU 14-Day Cooling-Off Period

Despite the above provisions, if the item is shipped to the EU, you have the right to cancel your order or return the item within 14 days for any reason, without giving any justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. You will also need a receipt or proof of purchase.

Once we receive and inspect your return, we will notify you, and inform you whether the refund has been approved. If approved, you will automatically receive a refund through the original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and send the refund.

If more than 15 business days have passed since we approved your return, please contact us at zenerasol@gmail.com.