Shipping policy

Logistics Policy

Thank you for visiting and shopping at our store. The following terms and conditions constitute our logistics policy (hereinafter referred to as the "Logistics Policy").

Order Processing Time

We are committed to processing your order as quickly as possible. There is a certain processing time required before the order is processed and delivered to the carrier.

Processing Time: Orders will be processed within [1-2] business days (for example: orders placed before 2 PM will be processed on the same day; orders placed after this time will be processed on the next business day).

Weekends and Holidays: Processing time does not include weekends or public holidays. During holidays or promotional peaks, processing time may be extended, please understand.

Order Tracking

Once your order is shipped, we will send you a shipping confirmation email, which includes a tracking number. You can use this number to check the latest location of the package on the corresponding carrier's website.

If there is a delay or loss in transit, please contact the carrier first. If you need assistance, please feel free to contact us, and we will do our best to assist you in solving the problem.

Shipping Restrictions

Please note that we are unable to ship to PO Boxes or APO/FPO military addresses unless otherwise specified.

Address Correction

Please carefully check your shipping address at checkout. We are not responsible for any loss or delay of packages due to incorrect addresses provided by the user. If the order has not been dispatched, you need to contact us immediately via the following contact information to try to change the address.

Lost/Damaged Packages

Lost Package: If your package is lost in transit, please first use the tracking information to contact the carrier for an investigation. If the issue cannot be resolved, please contact us within [30] days after the order is dispatched, and we will apply for a claim or reship the product for you.

Transportation Damage: If the product you receive has obvious external transportation damage, please refuse to accept it or take a photo for record. Please contact us via email within [48] hours after signing for the package, providing the order number and the damaged photos, and we will assist you in handling the matter.

Returns, Refunds, and Cancellations

For detailed instructions on returns, refunds, and exchanges, please refer to our Return Policy.