Zenflowing Lotus Serenity Inverted Incense Holder
Shipping Policy
We strive to process and ship every order promptly. Most orders are dispatched within 3 business days of being placed. Once your order ships, you'll be able to track its journey using your order number.
Please double-check your shipping address and contact details at checkout. If you notice an error, contact our customer service within 2 hours of placing your order so we can update it before dispatch.
Need help? Reach us anytime at support@zenflowing.com — we're happy to assist.
Return POLICY
REFUND AND EXCHANGE
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most Zenflowing items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You’ll receive a refund or replacement once we receive the item back if the item is in stock.
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return labels will be provided only for defective products within the policy time.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.
Additional non-returnable items:
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps after being opened or used.
- Sale items (special offers)
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: support@zenflowing.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.
To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zenflowing.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zenflowing.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zenflowing.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Buddha Stones is not responsible for packages lost in transit if sent via a non-trackable carrier.
If you have any problems, please contact us in following ways:
Facebook: @Zenflowing Studio
E-mail: support@zenflowing.com
Our shipping address for returns is:
Company Name: ZenflowingStudio
Please email support@zenflowing.com for detailed address
In order to provide you with the best experience, all our products are made by master craftsmen with selected high-quality materials and everyone owns its unique positive meaning. We hope these meaningful items will bring you good luck and positive change.💕
The Lotus Symbol of Purity & Awakening
In traditional Eastern philosophy, the lotus flower represents purity, renewal, and spiritual awakening. Rising gracefully from still waters, the lotus symbolizes clarity of mind and the journey toward inner balance. Inspired by Taoist harmony and zen meditation traditions, this lotus-shaped inverted incense holder embodies calmness and spiritual refinement.
The elegant lotus form crafted in pure tin rests on a natural solid wood base, creating a balanced union between metal and earth elements. The inverted incense structure produces a graceful downward smoke flow, transforming incense burning into a peaceful visual ritual.
Product Features
- Elegant lotus-shaped design symbolizing purity and spiritual awakening
- Crafted from pure tin and natural solid wood for durability and stability
- Designed for inverted incense burning, creating gentle flowing smoke effects
- Integrated tray structure helps collect ash and maintain cleanliness
- Minimalist zen-style appearance suitable for meditation and spiritual spaces
- Compact 25cm size, ideal for personal incense rituals
Perfect for Meditation & Sacred Spaces
This lotus incense holder is ideal for meditation rooms, tea spaces, yoga studios, and Taoist-inspired interiors. Watching the gentle movement of incense smoke encourages mindfulness, relaxation, and deeper spiritual focus.
Harmony Between Nature & Craftsmanship
The combination of pure tin and solid wood reflects the Taoist philosophy of balance between elements. The lotus form enhances the visual calmness of your space while serving as both a functional incense accessory and a symbolic decorative piece.




